Transaction Processing Management
Archis implements processes which gives substantial tangible benefits to clients. Our approach of continuously visiting and improving processes provides “every time right” experience to our clients. We have expertise in providing best processes at best cost. This definitely achieves continuous customer satisfaction.
- Image-base / work-flow base intelligent data capture services
Processing of new business application / proposal forms, customer requests in core system. Validation and quality check through maker-checker system. MIS reporting.
- Imaging & Documents Management
Archis has a zero defect culture. Archis has a culture of disciplined Project Management through a pool of domain experts that understands business and attention to detail in every element of client interaction.
- Back office operations
Back office operations related activities, i.e. co-ordination within different departments, checks and verifications, KYC checks, discrepancy management, documents requirements management etc. MIS reporting.
- Mail Management
Handling complete mail room, i.e. inward / outward desk of the client. Interacting with vendors like couriers, post etc. MIS reporting.
- RTO Management (return to origin because of non-delivery)
Tracking reasons for RTO, making inventory, contacting customers, re-attempting delivery etc. MIS reporting.
- Outsourcing & temping
Providing skilled manpower to client as and when required as per the project requirement.
Customer Service Management
Archis believes in Customer First value, may it be internal customer or external customer. Our flawless and efficient service delivery model helps retaining end customer. This is done by providing reliable, dependable and consistent service to customers.
- Customer retention management
Calling based on customer segmentation for customer retention. Different methods and modes are used for multi lingual calling, communications etc..
- Welcome calling
The call is made to the customer, on product education (i.e. explaining the product he has acquired ). Also a pre & post sales experience is tracked from customer perspective.
- Query, complaint & grievance handling
Proper segregation between queries, complaints and grievances. A proper & Speeedy resolution is provided and expected escalation is made. Regulatory angle is taken care while resolving queries, complaints and grievances.
- Tele-call support / Help-desk management
Staff trained with domain knowledge and with excellent written and verbal communication skills are provided as per client’s requirement and as per project requirement.
Audits, Risks & Compliance
Archis has expertise in developing and deploying business process, continuously monitoring and improving these processes. These processes have yielded high level of internal and external customer satisfaction. Archis has also expertise in process audits, process training and defining risk matrix and mitigation measures and audit them.
- Process audits
Analysing processes and process adherence. Suggesting process improvements, which are sustainable and measurable. Suggesting automation.
- Process trainings
Providing process training by studying existing processes. Suggesting process improvements.
- Risk Management & compliance
Defining risk matrix. Designing mitigation measures in discussion with stake-holders. Deploying mitigation measures and monitoring them.